Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Standard USPS shipping rates apply. Shipping charges for your order will be calculated and displayed at checkout.
International shipping available. Customer is responsible for additional fees applied by customs.
Customs fees are set by your country. We can't control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advacement fees accrued on a package.
All products are one of a kind and made by hand.
All sales are final and we do not offer refunds for returns.
We want you to be happy with your purchase and do offer store credit.
Please fill out contact form with any question and concerns.
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the order number or proof of purchase.
To start an exchange, fill out contact form. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
All sales final on sale items.
We do not issue refunds. Only store credit.
We accept credit card and Paypal
We do not accept personal checks because we are not your landlord and this isn't 1995.
We do not accept money orders or direct bank transfers either. We're actually not sure if anyone does.
Want to carry juhlofthedesert at your shop? Wholesale product available. Please fill out contact form with inquiry and we'll be in touch!